LIVECHAT Contact Center 5.5

LIVECHAT Contact Center is a cloud-based customer service software that allows businesses to efficiently manage customer interactions across multiple channels, including live chat, email, and social media.

LIVECHAT Contact Center provides features like real-time chat monitoring, canned responses, file sharing, customer history tracking, chat routing, analytics and reporting, CRM integration, and more to enhance customer support operations.

Yes, LIVECHAT Contact Center offers customization options to match the brand identity and meet the specific requirements of businesses. It allows customization of chat window appearance, canned responses, routing rules, and reporting dashboards.

Yes, LIVECHAT Contact Center supports multi-chat capabilities that enable customer service agents to handle multiple chat sessions simultaneously while maintaining high-quality customer support.

Yes, LIVECHAT Contact Center offers integration with popular CRM systems like Salesforce and HubSpot, as well as help desk software such as Zendesk. It also provides API access for custom integrations.

Yes, LIVECHAT Contact Center provides mobile apps for iOS and Android platforms, allowing customer service agents to respond to customer queries and manage chats on-the-go.

Yes, LIVECHAT Contact Center prioritizes data security and ensures customer data protection through encryption, access control, regular backups, and compliance with industry-leading security standards.

Yes, LIVECHAT Contact Center offers comprehensive reporting and analytics features that allow businesses to track key metrics, monitor agent performance, analyze customer behavior, and gain insights to improve support processes.

Yes, LIVECHAT Contact Center supports multiple languages, enabling businesses to provide customer support in their customers' preferred languages.

To get started with LIVECHAT Contact Center, you can sign up for a free trial on the official website of LIVECHAT, Inc. Once registered, you can configure the system settings and start using it to streamline your customer support operations.